Netsafe helps people and schools in New Zealand experiencing harmful content online. Our service is free and confidential and we provide specialist online incident advice. If English isn’t your first language, just let us know which language you’d like to communicate in and we will arrange for a translator.

Service update

We are currently experiencing a higher demand than usual for our service which means it is taking longer to respond to online incident reports. Someone from our team will contact you as soon as we can. If you require immediate online safety assistance or if your circumstances have changed, please call toll-free on 0508 NETSAFE (0508 638 723) seven days a week to speak with one of our team.

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    Bullying and harassment

    Report behaviour that causes someone to be upset because of harmful online communications. The behaviour can be a once-off or repeated.

    Image based abuse

    Report someone that has shared or is threatening to share your intimate photos without your consent.

    Self-harm or suicide

    Report communications encouraging you, or someone else, to self-harm. This also includes concerns you have about another person and their wellbeing.

    Child sexual abuse material

    Report online child sexual abuse material of a young person under the age of 17. This can include images, video or live streamed content.

    Misinformation

    Report content which is fake, misleading or published to misinform or deceive readers.

    Hate speech & extremism

    Report content which discriminates against a person based on colour, race, ethnicity, sexuality, disability, sexual orientation, or gender identity, and content that condones violence with ideological or deliberate intent.

    Stalking and spyware

    Report spyware or suspected spyware attempting to access your device

    Privacy or data breach

    Report a privacy or data breach in which sensitive, protected or confidential information has been released

    Scams

    Report a scam or suspected scam

    Other

    Report an online incident that doesn’t fit into any other category

    Privacy

    We take great care to balance the privacy rights of all the people we deal with against our need to effectively meet our legal obligations and keep people safe. This means that we may share personal information about you, but we will only do so when we believe it’s necessary.
    Before submitting any information to us, please read our privacy and information sharing policy. This sets out the information we collect, why we collect it and how it may be used.

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    A message or other communication to harm someone or their reputation (select all that apply)