Kia ora (first name),
Thanks for contacting Netsafe, and for letting us know about what's been happening to you online.
If you have already uploaded your screenshots and/ or URLs to your report, thank you. We will begin our review of the content and be in touch at our next available opportunity.
If you have not done so already, please provide us with the content you would like us to review.
This is what we need
- the URLs (weblinks) to where the content is posted if currently live online.
- up to 7 screenshots of the content you are reporting, you can send these to us by replying to this email. We will let you know if we need any more.
If the content you are reporting includes content of an intimate or sexualised nature, please do not send this to us. If you think the content is 'objectionable' (eg: deals with subjects like sex, horror, crime, cruelty, and violence) DO NOT send/ share the content as this is illegal. Talk to us about it when we contact you and we can advise you what to do.
You can find out how to take screenshots and find web addresses here.
What you can do in the meantime
If you haven’t already, we encourage you to take these steps:
(insert self-help options)
You can also read Netsafe’s advice about what you can do when you're bullied online.
Do you have support?
If it is an emergency call 111 immediately.
If a crime is being committed, visit your nearest Police Station to make a report,
If you are distressed, depressed, or having thoughts of harming yourself, call the Suicide Crisis Helpline:
Suicide Crisis Helpline call 0508 828 865 or free text 4357
Non-emergency support options
We understand your experience may be distressing and encourage you to talk to someone you trust or reach out for further support. You can contact the following helplines for free, confidential support:
Youthline on free text 234 or call 0800 376 633
Need to Talk: call or text them on 1737
Protecting your privacy
We know that you care about what we do with your information and who we talk to about you. We’re all trained to keep your information safe and if we need to talk to someone else about you, like if we need help to fix your problem or think that you might be unsafe, we will usually tell you first. We will share only the information we really need to help you.
Now that we have received your report, we will aim to contact you within 2-3 business days. If you require immediate online safety assistance or your circumstances have changed you can call us on 0508 NETSAFE (0508 638 723).
The Netsafe service operates 8am-8pm weekdays, and 9am-5pm weekends and public holidays. You can talk to a member of the Netsafe team from Monday to Friday 8am-8pm.